Your Privacy Matters

1. Who we are

1.1 We are Shopreme, Inc. We provide Products such as Shopreme ORMS, a cloud-based omnichannel retail management solution, which includes website provision and self-checkout kiosks, as well as Shopreme Pay, a licensed payment aggregator. Throughout this privacy policy, Shopreme may be referred to as “we”, “us”, or “our”.

1.2 As part of providing our Products, Shopreme collects and processes personal data. This privacy policy outlines how we process personal data for both Shopreme ORMS and Shopreme Pay, including personal data collected when you use our Website and Services.

2. WHAT DOES THIS POLICY COVER?

2.1 At Shopreme, we take the privacy and security of your personal data seriously and process it in accordance with applicable laws and regulations. As the “controller” responsible for deciding how your personal data is processed, we have adopted this privacy policy (the “Policy”) to establish and maintain your privacy and security. This Policy: (a) outlines the types of personal data we collect about you; (b) explains the reasons why we collect and use your personal data; (c) specifies how long we keep your personal data; (d) explains when, why, and with whom we will share your personal data; (e) outlines your different rights and choices with respect to your personal data; (f) explains the security measures we implement to protect your personal data; and (g) describes how we may contact you and how you can contact us.

2.2 By accepting this Policy and providing any personal data to us, you agree that we may collect, use, disclose, and retain your data in accordance with this Privacy Policy and as permitted or required by law. If you do not agree with these terms, please do not accept them or provide any personal data to us.

2.3 Please note that we will not be able to respond to you, provide you with the relevant Services, or address your inquiries unless you provide us with the necessary personal data as outlined or referenced in this Privacy Policy unless we indicate that the provision of personal data is optional.

3. WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU AND HOW DO WE COLLECT IT?

3.1 We collect the content, communications, and other information that you provide when you use our Services, such as when you sign up for an account (if applicable) or communicate with us via email. This may include your name, email address, phone number, business name (if applicable), location/country, and payment information (if applicable).

3.2 We may collect additional personal data that is specific to the Products you are using. For Shopreme Pay, we collect and process personal data as part of customer due diligence and KYC, which includes information such as ID validation (ID number, place of issue, expiry date, date of issue), CR validation (CR number, UNN, entity name, issue date, expiry date, business type, place of issue, owner name, manager name), and other information that you may provide us during the onboarding process (such as outlet name, address, contact person, and contact details). For Shopreme ORMS, the personal data we collect includes CR information (CR number, UNN, entity name, issue date, expiry date, business type, place of issue, owner name, manager name), ID information (ID number, place of issue, expiry date, date of issue), VAT registration information, recordings of sessions/meetings, and any other information that you provide us with.

3.3 We also collect information about how you use our Services such as:

(a) Usage: we collect information about how you use our Services, such as the time, frequency, and duration of your browsing activities, and how you use the features provided by the Services.

(b) Device information: we collect information on the devices you use, such as the model and kind of the device you are using to access our Services, the operating system, hardware, and software version
together with other technical information (e.g. your IP address).

(c) Your opinions about our products and services:
information you share rating your experiences and satisfaction with the provision or receipt of our products or services or otherwise dealing with us.

4. Cookies

4.1 When you use our Website, we utilize cookies to gather personal data from your device to improve our Services and make it easier for you to access them. Cookies allow you to reuse our services on the same device without the need to log in or modify your preferences every time. We also automatically collect web statistics about your visit to our Website, based on your IP address, to assist us in enhancing your experience on our Website.

5. WHERE DO WE COLLECT PERSONAL DATA ABOUT YOU FROM?

5.1 We collect your personal data in several ways. Firstly, we collect personal data directly from you, which includes the information you provide to us when using our Services or communicating with us. Secondly, we collect personal data through cookies as described in section 4.1. Additionally, we may collect personal data from you when you visit our offices through the use of CCTV, and we may also collect personal data from your organization, third-party partners, and government entities (in the case of Shopreme Pay) such as ID information and CR information.

6. HOW AND WHY DO WE USE YOUR PERSONAL DATA?

6.1 We use your personal data for various purposes, including but not limited to:

(a) providing you with information related to our products and services;

(b) responding to your queries and requests;

(d) managing our relationship with third-party partners and referrers;

(e) billing and payment processing;

(f) resolving any disputes;

(g) delivering our services to you;

(h) verifying your identity for KYC, AML, sanctions screening, and conducting due diligence;

(i) marketing activities, including contacting you via email, postal mail, phone (including SMS messages) for Shopreme and third-party products, services, surveys, research studies, promotions, special events, and other topics that may interest you or your organization, based on your consent and in compliance with applicable laws. You can opt out of these communications;

(j) personalizing the content and services we offer through our Services;

(k) improving our Services and understanding your interests and needs, as well as those of your organization;

(l) conducting analysis, research, and reports related to the use of our Services;

(m) providing training;

(n) archiving data;

(o) securing our Services and systems;

(p) complying with legal and regulatory requirements;

(q) asserting, exercising, or defending our legal rights;

(r) preventing and detecting crime and fraud;

(s) ensuring health and safety and maintaining security;

(t) fulfilling contractual obligations; and

(u) carrying out our internal business activities, such as corporate transactions, audits, and data analysis.

7. HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?

7.1 The duration for which we store your personal data depends on the reasons for which we collected and processed it, as well as any legal requirements that may apply. Once we no longer require your personal data, we will take appropriate measures to delete it from our systems and ensure that it is deleted from any other systems where it may have been processed on our behalf.

8. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

8.1 We may share your personal data with the following:

Shopreme may share personal data with its group companies, new owners, third-party service providers and partners, government authorities, employees, agents, consultants, contractors, and banks/payment providers/payment technology providers.
The sharing of personal data is done to process the information as described in the privacy policy, improve and provide services, develop new products and services, make payments, respond to inquiries, carry out operations, and comply with legal obligations.
Shopreme imposes restrictions on how third-party partners can use and disclose data and share personal data on terms protective of the information.
Shopreme Pay shares personal data with banks, payment providers, and payment technology providers, such as AMEX, SAMA (Central Bank), and POS hardware vendors.
By accepting the privacy policy, users consent to the sharing and disclosure of their personal data to the extent required under applicable laws and regulations.

9. THIRD PARTY LINKS AND FEATURES

9.1 When you use third-party websites, integrations, or features that may be linked on our website, you may reveal your personal information not only to those third-party services but also to their users and the general public, depending on how their services work. We are not responsible for the actions or policies of these websites or services. Your personal data will be governed by the privacy policies of these third-party websites or services and not by our Privacy Policy. We encourage you to carefully read the privacy and security policies of these third-party services.

10. Data Storage

10.1 If you agree to this Privacy Policy, you are giving consent for your information to be stored in various locations. Shopreme might engage third-party service providers in the US, Europe, Asia, and the Middle East for the processing of your data, which may include providing goods and services, processing transactions, and payments, or providing support services. You are also allowing any transfer, storage, or use of your information by these parties. We will ensure that all requirements concerning international transfers of personal data under relevant laws are met. For more information about these mechanisms, please use the contact details provided below.

11. SECURITY OF YOUR PERSONAL DATA

11.1 Shopreme highly values the confidentiality and security of your personal data. To ensure its protection from third-party disclosure or access, we use a combination of technical, administrative, and physical measures. However, please be aware that we cannot guarantee the security of your personal data as no method of internet transmission or storage is completely secure.

12. CHANGES TO THIS POLICY

12.1 The privacy practices of Shopreme are reviewed periodically and are subject to changes. Any changes, updates, or modifications will become effective immediately when posted on the website or when we inform you via email. It is your responsibility to read and accept the policy every time it is updated. Failure to do so will prohibit your use of the services.

13. YOUR RIGHTS

13.1 Shopreme acknowledges that you have certain rights under applicable laws and regulations, which include:

(a) The right to be informed of the legal or practical reasons for collecting your personal data and its intended purpose. Shopreme complies with this requirement by providing you with this Privacy Policy. If you need further information regarding your rights, please contact us.

(b) The right to access and obtain a copy of your personal data.

(d) The right to request the destruction or deletion of your personal data that is no longer required to be processed for its intended purpose.

(e) The right to withdraw your consent at any time, where we relied on your consent to use and disclose your personal information. However, this may affect our ability to provide you with the Services.

By accepting this Privacy Policy, you agree to the sharing and disclosure of your personal data to the extent necessary for the disclosure to be lawfully made under applicable laws and regulations.

14. Contacting Us

14.1 If you have any concerns or questions about how your personal data is being processed, or if you are not satisfied with how we have handled your personal data, you can contact us using the contact details provided on our website. We will do our best to address your concerns and respond to your queries.